Refund policy

Refund & Returns Policy

We want you to love your Mysa.Home products. If something isn't right, we're here to help.

Returns — You have 14 days from receiving your order to let us know you would like to return an item, and a further 14 days to send it back. To be eligible, items must be unused, unburned and in their original packaging. For hygiene and safety reasons we cannot accept returns on candles that have been lit or sprays that have been opened, unless they arrived faulty.

Faulty or damaged items — If your order arrives damaged or faulty, please email us at mysa.home1@outlook.com within 48 hours with your order number and a photo, and we'll arrange a replacement or full refund.

Refunds — Once we've received and checked your return, we'll process your refund to your original payment method within 5–10 working days. Original shipping costs are non refundable unless the item was faulty.

Return postage — Unless an item is faulty, return postage is the customer's responsibility. We recommend a tracked service, as we can't be responsible for items lost in transit.

To start a return, email us at mysa.home1@outlook.com